Diallog Telecommunications Reviews and Plans

 

All Reviews

July 21, 2022	Review Helpful? 2 Yes No 1
Submitted by:	Nelson Ravka (Markham , ON)
Disappointed
Lack of effective tech support Internet service has been cutting out multiple times a day for over a week. Resetting the modem and router did not help and I informed the company that there still was a problem. I heard nothing back from them to keep me informed about what they were doing to resolve the issue. Meanwhile the problem persists. I am disappointed with their support and lack of communication with me.
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August 12, 2020	Review Helpful? 18 Yes No 0
Submitted by:	Linda (Toronto , ON)
Disappointed
so -so I have had the installation for nearly two months and I have had problems with connectivity since day one and problems with internet connection to my desktop computer which I solved myself by installing a second router. When system is working all is OK.
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April 28, 2020	Review Helpful? 6 Yes No 3
Submitted by:	Roslin Sinclair (Scarborough , ON)
Satisfied
Excellent Service/Excellent Price I've been with them since January. They have quickly responded to every email or phone call (I upgreded my service) in a cheerful and professional manner. Every person that I have communicated with worked hard to make me happy. I highly recommend Diallog!
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January 9, 2020	Review Helpful? 8 Yes No 2
Submitted by:	Mario Avila Perez (Oakville , ON)
Disappointed
They can do so much better After I realized that I wasn't happy with the speed I was getting, I decided to cancel today and Still had to pay for half of a modem, installation, and for the 21 days of service that wasn't able to get streaming a good quality fast internet as advertised on their website. This half fast internet service only work when you hot wire connect the modem to any of your devices, but the wifi does not work properly. Be aware that if you are not happy with their service, you will not get your money back for installation , modem leasing fees or monthly service.!!! Also, if you decided to cancel your credit card to avoid any none authorized charges until you get an invoice, you will be experiencing even more charges as punishment. Customer service was willing to work with me but returning the money wasn't an option. Customer satisfaction does not apply for this company :( Reply from: Alex January 9, 2022 Your review saves a lot people any potential anxiety with the company. Sorry to hear you had a terrible experience and thank you for informing us!
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August 27, 2019	Review Helpful? 2 Yes No 0
Submitted by:	Ranjithamalar (Toronto , ON)
Thankful
Patient and Understanding Wanted to clear up what our first two bills consisted of and got connected with a customer rep named Karan. He was super helpful and patient in explaining the full bill, and made sure we understood there was no hidden charges. The manager also explained the bill will never increase suddenly, something we're glad to hear coming from the expensive plan we had with Bell for the same 50mb/s service. Reply from: Taylor August 27, 2019 Thank you for taking the time to leave us a review, Ranjithamalar! We are proud to have Karan on our team and we're happy to hear he hit the mark for you! Glad we were able to assist! -Taylor
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