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disappointed!!
| September 6, 2024 | |
| Submitted by: | Nathalie (Windsor , ON) |
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Terrible ServiceI recently tried to set up internet service through Distributel. I scheduled an evening appointment with them a week later which was their earliest available date. The Technician showed up in the morning and I was at work of course that is why I scheduled an evening apt to begin with. I told him I was not avail and my apt was for evening. He said they only work till 4pm and I should contact the office. The man I spoke to in customer service did not speak english very well and I could not understand anything he was saying. I explained that they messed up my apt time they said it would be another week to reschedule. I told them I will not wait another week as I had already waited a week and that this was their mess up not mine. They said they could not help me of course. I asked to speak to senior management to have this rectified. They also told me I would have to wait another week for a technician and could not help me. I cancelled the service with them right away and called MNSI instead. They are coming to set up my internet in the morning. Thankfully they were understanding to my needs at MNSI. I think Distributel could learn a lot about customer service from them and should if they want to be a competitive internet provider. Just a warning to anyone looking to go with Distributel for the "better deal" You get what you pay for I guess. Thank you MNSI for saving the day!!! |
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| July 2, 2024 | |
| Submitted by: | paulette Vienneau (bartibog bridge , MA) |
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distributelCancelling after three months with the the modem stops working daily, the system requires reseting daily, DAILY!!! |
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| February 4, 2024 | |
| Submitted by: | scott stocker (Vaudreuil-Dorion , QU) |
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I have been given a better dealSubjectSales Inquiry Message I HAVE talked with distributel customer service and I have been given a better deal.so i can use acanac account . |
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| January 20, 2024 | |
| Submitted by: | Charlotte (Amherstview , ON) |
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DisappointedWe have had Distributel for a few years now. In the beginning it was great. It was fast and reliable. Price was great too.Last couple years it has gone downhill. Had to replace our box a year ago.Internet is slow, cuts out, our speed is not what we pay for. We got a new TV recently and a couple times now our internet has dropped. Did a speed test and discovered it was performing way below what it's suppose too. I noticed they have fiber now, has anyone tried their fiber service? Is it worth switching over to it? Reply from: rebecca March 8, 2024 They got bought out by Bell quietly, in December 2023, so they are re-selling Bell's fiber optic infrastructure. They can provide a really good deal for now but it's temporary and entirely reliant on Bell's technicians. The communication is a nightmare. Not worth it. Source: I signed up and tried to get in installed and it was such a mess, I tried for a couple weeks but then Distributel shut off our old cable internet before the fiber was even installed so we were without internet completely for about 6 days. |
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| January 29, 2023 | |
| Submitted by: | Sue (North York , ON) |
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Very poor customer serviceI signed up with Distributel mid January 2023. Since then I have had nothing but problems with this company. I call to speak to various departments, depending on the issue, but NO one seems to understand what I am asking. I have to keep repeating myself over and over again, and they still don't get it.I'd love to know what countries they are contracting out their customer service to, because they need to think twice about this. It's very annoying when I speak perfect English but they don't understand the problem I'm having. I signed up for Internet & Home Phone. It was to be installed Jan 19th. The Bell guy showed up. He couldn't do the installation as there were no copper lines on either side of the house. They were going to have their people come to dig up and install them. I changed my plan to cable instead, costs so much more which I can't afford. Anyway, they did not put in the STOP disconnection order to Rogers on my phone service, and I lost my home phone on the 20th. Thinking it was a Roger's issue I called them. After more than 2 1/2 hrs on hold with one person or another, I find out Distributel did not cancel the cancellation order with Roger's. They guy who set up the cable should have sent a notice to Roger's telling them not to cancel my service until Jan 30th, which is the date now of my installation of the cable service. I ended up having to use my cell phone to make all kinds of calls. I only have 60 min a month. I only use it for emergencies, very short calls, etc... I NEVER go over the 60 min a month. I'm now more than 3 hrs over my limit, yet Disbributel will not pay for this. They are the ones who screwed the entire thing up. It's their responsibility to pay for this. It is also their responsibility to pay for my overage charges with Roger's from the 19th to the 30th. They are giving me a credit of $108. Not good enough. I want a credit for all the aggravation I have been through since I signed up with them. They have made my life a living HELL. Once I find another provider that can give me a better price, I will be gone from Distributel and I will NEVER recommend them to anyone. I will tell them to stay as far away from this company as possible. They are NOT employing many people in Canada. They are contracting out to other countries. They should be employing Canadian's FIRST!!!! Reply from: Giovanna July 3, 2023 Same problem. I got the service not more that two weeks ago ( internet) they still can't figure out how to fix it. I have to use my data on my phone half of the time |
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Distributel is a leading independent telecommunications provider in Canada, offering a wide range of internet and communication services to residential and business customers. With a mission to empower Canadians with high-quality and reliable internet connectivity, Distributel has become a popular choice for those seeking affordable and flexible solutions.
Company Overview
Founded in 1988, Distributel has grown to become one of Canada's most trusted internet service providers. The company prides itself on being independent and customer-centric, allowing it to focus on delivering the best possible services without being tied to any specific infrastructure. Distributel's dedication to innovation, transparency, and exceptional customer support has earned it a positive reputation in the telecommunications industry.
Internet Services
Distributel offers a wide range of internet services designed to meet the diverse needs of Canadian households and businesses. From basic plans suitable for everyday browsing to high-speed packages tailored for gaming, streaming, and remote work, Distributel ensures there is an option for every customer.
Fiber and DSL Technologies
Distributel leverages advanced fiber-optic and DSL technologies to deliver reliable and fast internet connections. The company's fiber internet offers lightning-fast speeds, low latency, and consistent performance, making it ideal for data-intensive tasks and multiple connected devices. For areas where fiber is not available, Distributel's DSL internet provides a reliable alternative with competitive speeds.
No Contracts and Transparent Pricing
One of Distributel's key strengths is its commitment to simplicity and transparency. The company offers no-contract options, providing customers with the flexibility to choose their services without being locked into long-term commitments. Additionally, Distributel's pricing is straightforward, free from hidden fees or surprises, allowing customers to fully understand their monthly costs.
Exceptional Customer Support
Distributel takes pride in its exceptional customer support, emphasizing the importance of personalized and attentive service. The company's support team is available via phone, email, and online chat to assist customers with any technical inquiries or concerns. Distributel's dedication to providing timely and effective resolutions contributes to a positive customer experience.
Wide Coverage
Distributel offers its internet services in various regions across Canada, including Ontario, Quebec, Alberta, British Columbia, and more. The company continues to expand its coverage to serve both urban centers and rural communities, ensuring that more Canadians have access to reliable internet connectivity.
Additional Services
In addition to internet services, Distributel provides a range of communication solutions, including home phone and TV services. Customers can choose to bundle their internet with these services, allowing for cost savings and the convenience of managing multiple services under one provider.
Community Initiatives
Distributel actively engages with the communities it serves, supporting local events, charities, and initiatives. The company's commitment to community involvement demonstrates its dedication to giving back and fostering positive relationships with its customers and the broader community.
Green Initiatives
As part of its commitment to sustainability, Distributel has implemented various green initiatives to reduce its environmental impact. The company strives to operate responsibly and minimize its carbon footprint, reflecting its dedication to being a responsible corporate citizen.
In conclusion, Distributel stands as a trusted and customer-focused telecommunications provider in Canada. With a range of internet services, including fiber and DSL options, no contracts, transparent pricing, and exceptional customer support, Distributel offers flexible solutions tailored to the needs of its customers. The company's wide coverage, community involvement, and green initiatives further reinforce its commitment to empowering Canadians with reliable internet and communication services.
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Confirm this can be installed at 22621 Jury Rd., RR#3 Komoka Ont N0L 1R0 |
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The Pulse of Residential Internet in Canada
The Gonevoip.ca site allows visitors to request telecom service quotations, particularly used for business and residential internet. We have been providing this service, free of charge, for the past six (6) years. Thru the unprecedented and trying times of these past couple of years, we have received more Residential quotations requests than ever before.
This report narrows the focus to the residential internet service quotation requests. To find out more about what Canadians are looking for, such as the price point
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Internet Cable Wars: Battleground Ontario
It has been brewing for a few months. Competition in the Cable Internet segment, especially on Rogers's territory is fierce. This is mainly driven by, ironically Rogers itself by making available to smaller or independent ISP's Speeds that would otherwise look premium. Rogers's strategy seems to be working as small ISPs as VMedia or Velcom go neck a neck with other medium-sized internet companies such as TekSavvy.
Offers
Some of the available plans from Rogers' resellers are:
Velcom
250 Mbps Down /
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How to file a complaint against a Provider
If you feel you have a valid complaint against your telecom provider, you are not alone. According to an article in the Financial Post complaint rates rose dramatically in 2017-2018 by a staggering 57%.
In fact, the Commission for Complaints for Telecom-television Services (CCTS) reported even more startling numbers with a 75% increase in complaints between August 2017 and January 2018.
Most issues revolve around non-disclosure and people finding that their contracts have been inaccurately outlined by provider representatives. GoneVoIP offers an
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The 25 Most Popular Providers of 2018
To check our most updated list of popular providers please follow this link.
Annually the GoneVoIP platform receives about half a million visitors. In general, the visits tend to be spread over the more than 490 service providers found in the GoneVoIP platform, though there are trends and patterns GoneVoIP team of specialists observe.
This year more than in any previous before, the top 5 most viewed pages of 2018 correspond to Internet Providers. The majority of searches are related to finding
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Canada’s Internet Speeds and Prices
Types of internet access providers
Last summer we set out to analyze the status of the home internet connection speeds across the country. We picked fourteen representative major urban centers and analyzed factors such as maximum available download speed, average speed, and average monthly pricing.
This analysis shows some very interesting facts, for example, while Albertans are expected to pay less for gas than, say, Ontarians. However, on average Albertans will be paying some $7 more than Ontarians per month for equivalent internet
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What is a good internet speed for home in Canada
If you are like the rest of the Canadians you probably have the same Internet connection for at least the past few years. But the demand for internet connection in our daily lives and homes keeps on growing. The reasons for the growing internet demand are certainly many. Though to group them easily, we have:
More mobile devices connected (phones, tablets, laptops..)
IoT Smart things (Smart speakers, Smart Plugs, Smart thermostats..)
High-Quality Streaming Content (HD, Ultra HD, and 4K)
Audio
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Comparing Best Home Internet Plans in Ontario
After yet another price hike-up for Home Internet of some of the most popular plans in Ontario, we set a mission. We set to research the Best Home Internet Plans in Ontario. We are comparing the traditional telecom giants we typically love to dis-love, with comparable plans from last-mile providers. We are not making any yellow press-like statements nor using any fancy ISP comparison tool. The fact is, we don't need one, at GoneVoIP we find the best home
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Home Internet Services with no price hike
Rogers and Bell are at it. Home Internet prices are set to increase, yes, again. According to sources at Rogers and Bell, the price increase is due to investments in their respective networks. Though possible seems odd price hike is almost in unison. Rogers's price hike is effective March 12th and Bell's will be in April. These always seem to fall around the same time for the past few years.
Typical Rogers's increase is $4 for plans with a download speed of
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The Internet of Things
The last decade has seen the Internet evolve in leaps and bounds – specifically in technologies pertaining to the cloud, big data, and pay-for-play computing services. Amazon Web Services officially launched in 2006; prior to that, on-demand utility computing services were only prevalent in university labs and high-end enterprise data centers. These days, anyone can deploy and run a virtual data center in the cloud, as cloud computing pricing models allow customers to pay only for what they use, and
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