Distributel Reviews and Plans

 

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March 28, 2019	Review Helpful? 2 Yes No 0
Submitted by:	Oppenheimer.T (Vancouver , BC)
Angry	👎
Distributel: unscrupulous scammers From the get-go they lied to us. They gave us a time and date to do the installation of equipment they sold us. They were a no-show. After two weeks, we were told that there would be no service call and that we would have to do the installation ourselves. They would instruct us over the phone how to do it. It was a nightmare for two seniors with poor vision and hearing loss. It took six days and countless hours on the phone to get the system to work. We were ready to scream in frustration. After a couple of months, they raised the monthly rate without any advance notice. We wanted to cancel our account, so they put back the original price. Months later, they raised the price again, without notice. We fought for a one year fixed-price contract which is still in place. Two days ago we requested a new phone number due to nuisance calls. The rep complied and promised our phone would be ready in an hour. Six hours later, we still can not receive incoming calls. Had to spend another hour on the phone with the technical department who informed that it will now be 24 to 48 hours before the phone is fixed. These scammers take advantage of low-income people who can't afford high internet costs and they are technically incompetent.
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June 7, 2017	Review Helpful? 2 Yes No 0
Submitted by:	Tony (Laval , QC)
Angry	👎
VOIP I had a landline with Bell which my Long Distance was with Distributel. I have asked to activate a separate line to test their VOIP quality to switch over eventually. I got all the issues you can imagine: - My existing Bell number was removed from their long distance plan - I got a VOIP box that did not work - Any calls I do had to do the 1+area code even for local calls - I tried to call their toll free customer service number and was getting a recording: The phone number is outside of Distributels local calling are, I guess they don't want their customers to call them. AVOID THIS COMPANY AT ALL COST!
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February 12, 2015	Review Helpful? 1 Yes No 1
Submitted by:	Bob (arnprior , ON)
STAY FAR AWAY FROM THIS COMPANY Waited on hold many hours, finally got account set up and told to send 201.61 and they would send out equipment. I did that and then received a call they could not provide us service send the equipment back, so we did. I have been told it will take 3 weeks before they will send a cheque out to us. That means they will have held our money for 5 weeks. Stay far away.
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February 4, 2015	Review Helpful? 0 Yes No 1
Submitted by:	nasir z shenwari (Mississauga , ON)
PLEASE STAY AWAY FROM THIS COMPANY PLEASE STAY AWAY FROM THIS COMPANY CUSTOMER SERVICE IF YOU CALL WAIT FOR HOURS NO ONE THERE TO HELP. TECH SUPPORT NO ONE THERE TO HELP . PAY MORE GET GOOD COMPANY
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July 7, 2014	Review Helpful? 0 Yes No 1
Submitted by:	chet (Brampton , ON)
Distributel Stay away from this company. Really bad customer service, expect to be on hold for 45 minutes when you call.
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