Fido Home Phone Reviews and Plans

 

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March 4, 2023	Review Helpful? 0 Yes No 0
Submitted by:	Preet (SURREY , BR)
Satisfied
Unethical company This company doesn't even deserve a single rating. All they do is rip off the money from their customers. Their services are pathatic, you have to wait from 30-40 minutes just to talk to their customer service and in most of the cases they end up saying that we will connect you to a different department since we don't give you the solution to your problem and again you have to wait for another 20 minutes. As for the Assistant who is talking to you, he is more focused on making notes than on finding solutions. I was charged $100 just to change my husband's Fido account on my name. I know it doesn't cost them a dime. I was wondering why the hell they charge such a high fee to their customers for this intra account change and doing that will cost nothing to the company. I wanted to sue this company. When the outage happened and suddenly all fido customers didn't able to use their service, fido didn't even give any credit to their customers. This company said that they will give some credits to their customer. Their management is also useless, wont help their customers at all irrespective of their customers' loyalty. It is imperative that the Canadian government does anything to prevent such behavior on the part of these giant telecom companies. At the end the common man has to suffer because he/she doesn't have the enough money to file a lawsuit. This company who steal our hard-earned money from our pocket have the whole chain of lawyers to fight. So unfair.
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March 7, 2020	Review Helpful? 1 Yes No 1
Submitted by:	gvrvwimpbot ( , )
Disappointed
Review from pissedconsumer.com For starters their customer service is laughable, the options are little to none, had to call Rogers and have my call transferred 3 times just to get in touch with someone connected to Fido representatives. My local Fido that I went to, I had terminated my contract in order to keep my same number, checked multiple times with the store representative who ensured me I had no outstanding balance to pay sent me on my way just to over a year later receive a collection notice from the NCR referring me to my Fido balance that the employee made certain I had paid. Miscommunication leading to this is a joke and the definition of unprofessional. This incident will now guarantee that the Rogers company never sees a penny of my ever again.
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March 7, 2020	Review Helpful? 3 Yes No 0
Submitted by:	gvrvwimpbot ( , )
Disappointed
Review from pissedconsumer.com My daughter had a Fido phone for a year and change at which point she got a bill for hundreds of dollars, the majority being long distance to a single number in Ireland. She paid all charges except for the long distance in question and commenced the excruciating process of trying to deal with Fido customer service. Endless broken promises of return phone calls, frequent changed stories, hours on hold waiting to speak with a representative and countless offers to reduce the price if you just pay it. Here is what we determined: My daughters phone had no record of the calls in the history Many of the calls were made at times when my daughter was in class or asleep. Fido_s own records show the calls were associated with my daughter_s SIM but not her phone A couple of helpful Fido staff agreed it looked like Fido should remove the charges but it never happened. Fido finally cut her off after saying they wouldn_t. At that point we walked away as we weren_t about to pay for what we didn_t do. What is remarkable about the experience was not what happened. Stuff happens. What is remarkable is the way it was handled on their end. The utter chaos, incompetence and poor handling was astounding. If they had come clean my daughter would have fulfilled her contract and gone beyond. As it turned out they lost their long distance charges, the fees for the remainder of the contract and collection costs on a fruitless collection. Unbelievable.
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March 7, 2020	Review Helpful? 1 Yes No 0
Submitted by:	gvrvwimpbot ( , )
Disappointed
Review from pissedconsumer.com Fido representatives tell you anything to get you sign up. I used their Wifi stick. I was told if I don_t use the phone I won_t get charged. I stopped using it but they kept charging me $10+ tax every month. When I called I was told this is a minimum charge and they charge it even if I don_t use the internet. I cancelled right away and was told that there will be one last invoice of $10 sent to me by mail. I am getting an email that says I should check my invoice online. Doesn_t say anything about the cancellation. Because it said to log in, I tried to log in but it said my number doesn_t exist.... So how am I supposed to download my invoice and make sure I won_t get any more. After they lied to me about the charge, I do not trust them. I wanted to make sure my services have been cancelled. I phoned Customer Service. A guy with Indian accent had no idea what I was talking about. He spoke very little english and was pretty inpolite. I tried to explain to him what my problem is, but he kept misunderstanding me. I told him I want to make sure my service is cancelled. He says it is cancelled. I told him I need a proof because I have been misinformed before. I might have been pretty impatient when I had to repeat it 5+ times. Then, the guy says, THIS IS MY FIRST WARNING. He warned me that I should be polite. How should I be polite when I am given the runaround and I am not only not getting what I want, but I am not getting any information. He said the supervisor is "busy". So much for Fido. I will never use their services again. I need a reliable company where people take the time to explain things to me without "warning". Don_t know about other providers, but you should avoid this one like the plague.
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June 30, 2019	Review Helpful? 1 Yes No 0
Submitted by:	Susan Molder (Toronto , ON)
Unpleasantly Surprised
Dropped signal, serious echo Calls periodically become silent, then resume. A reverberating echo often occurs, making it impossible to converse. Fido was of no help.
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