HeroNet.ca Reviews and Plans |
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satisfied!!
| May 23, 2024 | |
| Submitted by: | Wang (Richmond Hill , ON) |
Disappointed |
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Cannot cancelI had 25M plan with Heronet for $730+ per year, for a few years now. The deal no longer makes sense so I decided to switch.Requested to cancel the internet service 2 weeks ago. I pay yearly and the latest charge was in January for $730+. I would expect to receive prorated refund for about $480+. But there's no response whatsoever from heronet. Made the request online. Also called their support number, which led to a message that says cancellation should be made by email. No live person can be reached. Sent the email and made several inquiries, with absolutely no response so far after two weeks. Stay away. Reply from: Ralph July 22, 2024 I have been trying to get in contact for weeks now.. Do you have a good email address or phone number? Reply from: Wang June 4, 2024 I recieved the refund. How can I update this review? Reply from: Wang June 4, 2024 .. |
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| July 16, 2022 | |
| Submitted by: | Adrian (toronto , ON) |
Happy |
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great internetSpeed is great for the price and customer service was nice, overall a really good company with nice speeds. |
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| March 30, 2021 | |
| Submitted by: | gvrvwimpbot ( Outremont , QC) |
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Satisfied |
👍
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Review from Canadianisp.caI_ve been a HeroNet customer since 2017 and never had a problem.They helped me transfer my subscription to a new address and everything went smoothly. What I also really like with them is that they take the time to call you when needs be. Like when I wanted to upgrade for a faster transfer speed, they called me to make sure that it is really what I needed and checked that nothing was wrong with it. |
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| December 7, 2020 | |
| Submitted by: | Lin (Toronto , ON) |
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Happy |
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Great ServiceI have been using this service for sometime now and really so happy with the service. |
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| October 30, 2020 | |
| Submitted by: | gvrvwimpbot ( Ottawa , ON) |
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Satisfied |
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Review from Canadianisp.caGreat service, always there and is always reliable. Fun to have Hero on speed dial if I need it |
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| Promo Plan Speeds |
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Download: 75 Mbps Upload: 15 Mbps |
HeroNet is a telecommunications provider that serves Quebec, Manitoba, British Columbia, Ontario and Alberta. The service provider has seemed to make a good name, satisfying many with their great customer service.
HeroNet focuses Home Internet Service with plans that have no contracts, unlimited downloads, no cancellation fees and flat rate monthly billing. This seems to ensure that if you’re buying you know what you are paying for and there are no surprises along the way. Within their plans, customers can pick between cable and DSL, each providing a variety of options within to fit their respective needs.
The following plans are Cable Internet plans in Ontario that use Cogeco lines of service
- 40 mbps down, 10 mbps up for $55/month
- 60 mbps down, 10 mbps up for $70/month
- 120 mbps down, 10 mbps up for $85/month
The following plans are Cable Internet plans in Ontario that use Rogers lines of service
- 30 mbps down, 5mbps up for $55/ month
- 75 mbps down, 10mbps up for $65/month
- 300 mbps down, 20 mbps up for $90/month
The following plans are Cable Internet Plans available in Quebec
- 5 mbps down, .512 kbps up for $38.88/month
- 10 mbps down, 2 mbps up for $44.88/month
- 15 mbps down, 10 mbps up for $48.88/month
- 20 mbps down, 10 mbps up for $52.88/month
- 30 mbps down, 10 mbps up for $58.88/month
- 120 mbps down, 20 mbps up for $78.88/month
- 200 mbps down, 20 mbps up for $108.88/month
The plans that are listed are the starting price. If you choose to buy a modem, router or even add a phone line with your purchase the price will change accordingly. Keep in mind that modems can only be purchased by subscribers.
HeroNet does have a dry-loop fee but it is only charged with the 6 mbps plan. If you are installing Cable Internet, either in Quebec or in Ontario if you transfer Cable Internet then it is free otherwise it is $50. It may seem that HeroNet is fishing for your money with these added fees but their prices for the plans they offer are cheaper than some of the other big internet providers like Rogers and Bell, so in that case a fee like $50 does not seem like much. Their great customer service also may make the extra fees worth it.
All in all GoneVoIP believes that HeroNet is a great choice as a home internet service with its unusual customer-centric and service- focused approach. However though the plans may be cheaper than the big names in the business, there is a possibility that the plans could be found elsewhere at a better price.
Features
| Web Email Access: | 
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| Feature 24x7 Support: |
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| Unlimited Bandwidth: |
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| Own Modem: |
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| Combo Wireless Modem: |
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| Fixed IP Available |
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| DHCP IP |
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| Extra Protection Plan | 
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| Email Accounts |
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Is your service portable? I have 2 location in BC and occasionally one in Ontario. Can I port your service? |
Please provide all owners and partners of this companyGood day! Like SuperMan, Batman and HeroNet Heroes, the main identify of the person behind the mask will always remain a mytery! If there is a specific reason for this question, we kindly recommend you give us a call or email us at info@heronet.ca We look forward to saving your day! HeroNet.caHello, Is there a particular issue to address? Assume you had tried to call HeroNet @ 1.800.851.4376 to no avail? |
what do i need to hok to your serviceGood day! Ideally we always encourage going through the online store to place an order, but if you would need some guidance on what your ideal service would be, you can always call us at 1.800.851.4376. If you reply with your phone number and a time to call, a hero would be glad to reach out to you! We look forward to saving your day! HeroNet.ca |
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2020 Excellent Choice Awards
GoneVoIP, the best-specialized site in helping Canadians chose telecom providers, announces the winners of the 2020 EXCELLENT CHOICE AWARDS.
This is the 3rd Annual EXCELLENT CHOICE AWARDS. The Award recognizes companies that have established excellent IP Communications products coupled along with Internet Connectivity.
2020 EXCELLENT CHOICE AWARDS Winners are:
Award Excellent Consumers Choice - Home Internet:
Altima Telecom,
CIK Telecom,
GemsTelecom and
Heronet
Award Excellent Consumers Choice - Home Phone:
VoIP Much Phone Company,
nettalk ezLINQ and
VoIPly
Award Excellent Business Choice - Business Phone:
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