Ooma Reviews and Plans

 

All Reviews

August 22, 2023	Review Helpful? 0 Yes No 0
Submitted by:	Devon Miller (Whitehorse , YU)
Disappointed	👎
Difficult support Unfortunately I had technical issues out of the box. Their tech support staff were difficult to understand over the phone due to language barriers.
Report abuse	Reply / Update

April 25, 2022	Review Helpful? 2 Yes No 0
Submitted by:	Joel (Mississauga , ON)
Disappointed	👎
Constant billing and line problems Every so often there is an extra charge on my credit card bill from Ooma and I have to call them to revers the unauthorized charge. In addition I've been having phone line problems for the longest time I have spoken to so many different people there and the problems keep resurfacing I'm at my Wit's End and will be changing soon
Report abuse	Reply / Update

July 21, 2020	Review Helpful? 12 Yes No 1
Submitted by:	MaryAnne Rylski (Orillia , ON)
Unpleasantly Surprised	👎
OMG OOMA! Poor call quality, expensive proprietary hardware, and worst of all...poor poor customer service. This was a total bust. There are BETTER VoIP companies out there...Took me awhile to find one and boy am I glad I switched and ported out from Ooma. READ SOME REVIEWS PEOPLE! Reply from: Prima October 1, 2022 I am shopping around for VoIP companies. I just read your review of Ooma before I signed up with them. Who did you switch to that was better?? I'm in Grimsby, Ont.
Report abuse	Reply / Update

May 16, 2020	Review Helpful? 7 Yes No 1
Submitted by:	Florin (London , ON)
Unpleasantly Surprised	👎
Extremely Disappointed I've been subscribing to Ooma for the past 5 years. Currently shopping for a better service. The only reason I didn't leave them earlier is because I've been lazy and kept postponing. Despite their "crystal clear" advertising, the reality is quite the opposite. Obviously, when I called to complain they told me that it's not them, it's my internet being slow. Well, I upgraded my broadband internet speed to 3 times what I had before (for both upload and download) and guess what? The sound quality is still ... py. We speak quite a bit overseas and we had numerous dropped calls, interrupted calls, calls where we couldn't understand each other. Ooma service is worse quality than what you can get in a third world country. A couple of times something really weird happened, which cannot be attributed to my internet connection at all: I kept hearing the same two or three sentences (probably packets of data) over and over again. Their local service is cheap (for a reason), but their international plan is not. What's revolting is that, while you use Ooma, you can't use a third party provider for long distance. We had one that was providing high quality sound but we were precluded from using them (Ooma is incompatible with any third party long distance provider). This is probably how the business model works: they hook you with the cheap local plan, but then they don't let you use any other company's long distance; you have to use their ... py and overpriced long distance. Sleazy! Enough is enough! I'm done with them. Please do yourself a favour and avoid this company at all cost ! Reply from: VoIP Customer November 23, 2022 www.VoIPMuch.ca They are Canadian. Small company with excellent customer service. Never going with these big corporate companies ever again. Its just more of the same of what you are trying to get away from in the first place. Reply from: Prima October 1, 2022 Who did you switch to??? I am searching online for a good but reasonably priced VoIP service to replace my home landline.
Report abuse	Reply / Update

April 27, 2020	Review Helpful? 4 Yes No 0
Submitted by:	Clare Snyder (waterloo , ON)
Happy	👍
Excellent phone service After finding I could not port my number to Magicjack I bought an OOMA system and installed it. Porting the number took a few days, but the service has been EXCELLENT for several years now. Bell could not give me a clean line - the reception on the OOMA is flawless. Have had several friends go with OOMA on my recommendation and they are all happy. I have the house phone wiring connected to the OOMA and also have an OOMA Phone connected to the network.
Report abuse	Reply / Update

Load More Reviews