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Reply to:	Distributel From the get-go they lied to us. They gave us a time and date to do the installation of equipment they sold us. They were a no-show. After two weeks, we were told that there would be no service call and that we would have to do the installation ourselves. They would instruct us over the phone how to do it. It was a nightmare for two seniors with poor vision and hearing loss. It took six days and countless hours on the phone to get the system to work. We were ready to scream in frustration. After a couple of months, they raised the monthly rate without any advance notice. We wanted to cancel our account, so they put back the original price. Months later, they raised the price again, without notice. We fought for a one year fixed-price contract which is still in place. Two days ago we requested a new phone number due to nuisance calls. The rep complied and promised our phone would be ready in an hour. Six hours later, we still can not receive incoming calls. Had to spend another hour on the phone with the technical department who informed that it will now be 24 to 48 hours before the phone is fixed. These scammers take advantage of low-income people who can't afford high internet costs and they are technically incompetent.
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