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Reply to:	Carry Telecom I am so sad that I just last week cut my service with Carry Telecom for a newcomer that claimed better speed (twice the Mbps) they say and a lower monthly rate. Well, I have spent more time and money in the last three days trying to reach a real "Hu-Man" at this new Rogers bought-out piece of robotic AI crap company. I dread having to call them because the "wait time" is at least 30 minutes to reach a person...oh, and don't press option 4 because if you do, they refer you to a video on the internet (which I CAN'T view because I DON'T have an internet connection) which is the original problem and why I called. Today, they dropped a call and never called me back. I had to go through that whole loop music on hold for another 30 minutes. I was crying; seriously. This nightmare with the new carrier, has made me see how amazingly kind and respectful CarryTelecom is. You might wait, sure, but you'll get a person who genuinely knows what they are doing and are motivated to help the customer. A real person. The new company's AI bot asks: "have I answered your question or would you rather speak with a Hu-Man?". OMG, what did I do. Don't do what I did. You'll regret it. It wasn't worth the piddly savings or the higher-speed - which incidentally was my cost for three days, so I gained nothing financially. The savings was $12/month and I spent 7 hours so far, and still I have to take tomorrow off work to meet the technician who has to come to my home.
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