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Reply to:	Ooma I've been subscribing to Ooma for the past 5 years. Currently shopping for a better service. The only reason I didn't leave them earlier is because I've been lazy and kept postponing. Despite their "crystal clear" advertising, the reality is quite the opposite. Obviously, when I called to complain they told me that it's not them, it's my internet being slow. Well, I upgraded my broadband internet speed to 3 times what I had before (for both upload and download) and guess what? The sound quality is still crappy. We speak quite a bit overseas and we had numerous dropped calls, interrupted calls, calls where we couldn't understand each other. Ooma service is worse quality than what you can get in a third world country. A couple of times something really weird happened, which cannot be attributed to my internet connection at all: I kept hearing the same two or three sentences (probably packets of data) over and over again. Their local service is cheap (for a reason), but their international plan is not. What's revolting is that, while you use Ooma, you can't use a third party provider for long distance. We had one that was providing high quality sound but we were precluded from using them (Ooma is incompatible with any third party long distance provider). This is probably how the business model works: they hook you with the cheap local plan, but then they don't let you use any other company's long distance; you have to use their crappy and overpriced long distance. Sleazy! Enough is enough! I'm done with them. Please do yourself a favour and avoid this company at all cost !
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