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Reply to: TekSavvy
RUN AWAY! SAVE YOUR TIME AND MONEY! Zero stars.
If I could give them 0 stars, I would. RUN AWAY! They just resell the last mile of Bell, Rogers and Shaw. If you even manage to get the promised service installed, it may be fine for a bit but the moment you have a technical issue which requires a technician, you will realize they are not worth your business. They are entirely dependent on Bell and Rogers or Shaw tech, who don't care for Teksavvy's customers. After losing a full work week for 5 different appointments booked by Teksavvy with a Bell technician who never showed up, despite Teksavvy's assurance that "this time they will come because it has been escalated with their supervisors", I had no option but to cut my losses and cancel the service. 2 different supervisors assured me that I will be compensated for loss of service and inconvenience but this never happened. All empty promises followed by ghosting me whenever I requested what was promised in writing. While they do answer the CS line and may even be polite, depending on the CS agent, they are useless. They can't help you but instead of being honest about it, they will make empty promises, waste your time, frustrate you with their impotence to solve a technical issue and ghost you in the end too. You will never see compensation, no matter how ardently they've promised. They record the calls to have a record of what's agreed but it won't help you. The recordings are there to only be used against you, if at all. Talk about adding insult to injury. RUN FAR AND FAST! Don't look back!
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