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Reply to:	G3 Telecom LD Philippines I initially signed on as a customer when the company was Telna. I had been a customer for a little over 3 years until recently when I was charged 80 cents a minutes for called to Uganda over the month of November. I received nothing about the 300% increase in the rate. Over the past three years it was 16 to 21 cents a minute. I was notified by email whenever the rates were due to change. I contacted customer service several times to ask why I was not notified. All I got was a robotic quote of the rate and the minutes used from the rep. No attempt to work with me on the rate or helping me with their rate of 37 cents a minute for pre paid service. All they were concerned with was their almighty dollar. Pissing all over the customer who is attempting to resolve what they perceive to be an issue with an extremely high rate. I will never recommend this company to anyone as they do not value their customers. I will never use their service again and if they are to purchase another company I am using for calling Uganda I will drop that account too before I get screwed by G3 Telecom again on unannounced rate increase. I would like to add that I attempted to request some type of help to minimize the charge over several different calls. I never spoke with anyone that even cared I felt I had been overcharged. They got their money and now have an enemy for life as I will make a stand to talk about their severe lack of interest in working with the customer.
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