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Reply to:	Yak Had Yak home phone & internet for 4 years. Voice quality for first year or so was terrible. Then service became increasingly unreliable, billing erratic. Lost phone service end of 2019. Customer support told me to buy new hardware, but they were hopelessly incompetent, kept promising to escalate, call back. Not one of those promises was kept. Finally sent email & somebody fixed it (after 2 weeks of no service), giving me new p/w. Switched to voip.ms - all good. Spent weeks trying to switch internet, finally succeeded, am very happy to be out. I have to blame management - this level of incompetence and complete disregard for customer service is not accidental. Worst company I have ever dealt with.
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