TekSavvy Reviews and Plans |
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disappointed!!
| September 9, 2024 | |
| Submitted by: | BD (Toronto , ON) |
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Disappointed |
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RUN AWAY! Zero StarsRUN AWAY! SAVE YOUR TIME AND MONEY! Zero stars.If I could give them 0 stars, I would. RUN AWAY! They just resell the last mile of Bell, Rogers and Shaw. If you even manage to get the promised service installed, it may be fine for a bit but the moment you have a technical issue which requires a technician, you will realize they are not worth your business. They are entirely dependent on Bell and Rogers or Shaw tech, who don't care for Teksavvy's customers. After losing a full work week for 5 different appointments booked by Teksavvy with a Bell technician who never showed up, despite Teksavvy's assurance that "this time they will come because it has been escalated with their supervisors", I had no option but to cut my losses and cancel the service. 2 different supervisors assured me that I will be compensated for loss of service and inconvenience but this never happened. All empty promises followed by ghosting me whenever I requested what was promised in writing. While they do answer the CS line and may even be polite, depending on the CS agent, they are useless. They can't help you but instead of being honest about it, they will make empty promises, waste your time, frustrate you with their impotence to solve a technical issue and ghost you in the end too. You will never see compensation, no matter how ardently they've promised. They record the calls to have a record of what's agreed but it won't help you. The recordings are there to only be used against you, if at all. Talk about adding insult to injury. RUN FAR AND FAST! Don't look back! |
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| July 8, 2020 | |
| Submitted by: | Salma (Scarborough , ON) |
Angry |
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phone and internet serviceMy phone disconnect often and my internet freezes often looking for another provider |
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| April 18, 2020 | |
| Submitted by: | Eddy (Bradford , ON) |
Satisfied |
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AwesomeExcellent service quick set up and the best price with the most features |
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| January 16, 2020 | |
| Submitted by: | Lilly (Kitchener , ON) |
Happy |
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Excellent serviceI am a brand new customer with Teksaavy and I'm extremely pleased with the service. Robert and Midhun were both helpful, patient, friendly and efficient from the moment I called in. I highly recommend Teksaavy for internet service. These two gentlemen deserve a raise :) Thank you guys for all your help! |
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| July 5, 2019 | |
| Submitted by: | Pat Headley (London , ON) |
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Disappointed |
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What happened to your Customer ServiceWhen the internet is not down, TekTalk is wonderful. However, daily and frequent drops for reasons unknown, render the VOIP line useless. They have reduced your ability to contact them and when you do, they bully you into needless and painstaking troubleshooting. The troubleshooting is stupid or ridiculously complicated for the non-technical customer.The service request is created and cancelled without contacting the customer to confirm that everything is working. Doesn't matter if the customer service is lousy if the service is available more often than not. After 9 years, cancelled service and went elsewhere. |
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| Setup Fee | Long Distance Rates |
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About Teksavvy
Teksavvy Solutions Inc. is a Canadian telecommunications company that provides internet and home phone services to residential and business customers across Canada. Established in 1998, Teksavvy has grown to become one of the leading independent ISPs in the country, with a focus on delivering reliable and affordable services to its customers.
Teksavvy differentiates itself by advocating for net neutrality and fighting for consumer rights and fair competition in the telecommunications industry. The company has a reputation for offering flexible plans, transparent pricing, and exceptional customer service, making it a popular choice for users seeking alternatives to traditional telecom providers.
Internet Services
Teksavvy offers various internet plans to cater to different usage needs and budgets. Their internet services are available over both DSL and cable networks, depending on the customer's location. With competitive download and upload speeds, users can enjoy fast and reliable internet access for browsing, streaming, gaming, and other online activities.
The company's commitment to net neutrality means that Teksavvy strives to provide an open internet experience, ensuring that all online traffic is treated equally without discrimination or prioritization.
Home Phone Services
Teksavvy's home phone services are delivered over traditional copper networks. They offer a range of home phone plans that include features such as voicemail, caller ID, call waiting, and unlimited calling within Canada. Teksavvy's home phone services are often bundled with their internet plans, providing customers with cost-effective options for both services.
It's essential to note that as of my last update in September 2021, Teksavvy does not offer VoIP-based home phone services. Therefore, any client reviews, outages history, and brand reputation mentioned here pertain to their traditional home phone services rather than VoIP.
Client Reviews and Brand Reputation
As an independent ISP, Teksavvy has garnered a reputation for providing reliable internet services and transparent pricing. Many customers appreciate Teksavvy's commitment to net neutrality and customer advocacy, as the company has actively participated in legal and regulatory battles to protect consumer rights and promote fair competition in the industry.
However, as with any internet service provider, there may be occasional challenges related to outages, customer support, and network performance. Customers' experiences can vary based on factors such as location, network infrastructure, and individual service plans.
To get a better understanding of Teksavvy's current client reviews, outages history, and brand reputation, I recommend visiting their official website, independent review platforms, and technology forums to read recent customer testimonials and gather insights into their service reliability and customer satisfaction.
Features
| Call Blocking | 
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Online Security: How Secure is Your Provider?
Performing tasks online saves us so much time that we often take this convenience for granted. For instance, instead of visiting a bank, we are paying bills and transferring funds using our mobile devices or a PC. The same goes for making online purchases; within a few taps or clicks, goods are ordered and delivered to our doorsteps. Planning for a trip? Comparing costs and booking flights and accommodations online is easier than ever. All transactions stated above require you
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