Telehop Reviews and Plans

 

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December 20, 2022	Review Helpful? 0 Yes No 0
Submitted by:	Brad Abernethy (King , ON)
Happy
Never had an issue I have NO idea why some people have written bad reviews...I have NEVER had any of the issues the others have claimed. Been with Telehop since about 2005. Very happy with the service, the sound quality and the low cost. I will note that for the past few days, we have been unable to send or receive long distance calls. After speaking to a tech person, it is possible they are going out of business. Tech person suggested 'we find another carrier'. Reply from: Mary Jane January 15, 2023 If your service is not working still, try emailing the email address on your bill. In desperation, I just told them to cancel as I couldn't get through them any other way. They responded promptly and asked if I would wait 7-10 more days as they are upgrading the service. I agreed (as it was going to take me time to find another service provider anyway). Service was up again within 3 days! Good luck! Reply from: Mary Jane January 10, 2023 Yes, I've been down since December 13, and keep calling to get an update. It's will be down a month tomorrow. They keep saying every call I make that they are having "network issues" and are "working on it". Now reading this, my gut says too that they are not going to resolve this. Unfortunate as I too have been with them for years and they had good service. Having just read this, I'm actively looking for another service provider. Thank you for your post. Reply from: Jack January 1, 2023 We haven't had service since Dec. 14, 2022. It's more than 2 weeks... bizarre. I had a look at their company's financial information (Adya Inc.). Their revenue has declined dramatically since 2019, and they have been losing bigger amounts of money each year. We spoke with customer service today and the person said that service should be back in a few days. It doesn't sound believable. It's likely they are going out of business.
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October 2, 2015	Review Helpful? 4 Yes No 0
Submitted by:	TheCustomer (Torontp , ON)
I would NEVER buy their service. This company is going to try to SCAM your money!!!! One of the worst experiences I have ever had with a telecommunications company (Even worse than Bell and Rogers). I will never buy any services from them ever again. The call quality was horrible, a lot of the time the other side would not hear me or the line would not work. And when it worked, the call would randomly cut off. So I disconnected the service. (this is not the bad part) After cutting off the service and returning the voip device. I get a call from a collections agency (2 years later) stating that I owe them money for the product and I have no choice but to pay them or they will ruin my credit score. These guys had the nerve to first offer bad service and then tried to pull more money from me by stating that I had not retuned the device and want another $80. WOW!! The collections agent even said that Telehop gave them a TON of accounts to collect money. This leads me to assume that they are going after all their old customers to get money out of them and trying what works. Which is a good money making scheme.... I had an EXTREMELY bad experience with these guys. Do your self a favour and go to anther company, there are plenty of companies that offer cheaper service at a better price go to them.
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April 25, 2015	Review Helpful? 2 Yes No 1
Submitted by:	munib samir (maple , ON)
worst customer service I will not recommend this company to anyone. I cancelled my account in december 2014 due to poor quality but they kept on billing me. when I complaint to CCTS they charged me 59.99 for product charges which was returned by me, personally went to their office.They will keep on teasing by different ways. Reply from: Par September 24, 2015 I also had a very similar experience. I cancelled my account and they billed me for 5 months of service at once. The service stopped working for me for about 5 months and I asked for a refund, which they did not take seriously and basically laughed in my face. Instead of refunding me, they took my money. I reported this to BBB and I encourage all others to do the same, they are like a scam, TELEHOP is TERRIBLE!
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December 13, 2014	Review Helpful? 6 Yes No 0
Submitted by:	Eduardo Suarez-Mason (Toronto , ON)
Worst service provider in the GTA Anyone looking for an alternative service provider should avoid using TELEHOP. They will gladly collect their monthly fees, but don't expect them to provide you with service. I had the unfortunate experience of being one of their subscribers. After a fractious year of on and off service last April all service ceased to work. I was left with no home telephone and no internet service. I spent countless hours on call waiting on my cell phone trying to contact their service dept. Eventually I did and in all cases I was told that they would fix the problem and promised to get back to me. No one ever did call me back. The service would re start for a few minutes and then crash again and again. I had to go and purchase a BELL MIFI portable internet device in order to function from my home office. The worst part was that after returning their equipment and repeated emails to cancel my account they continue to bill me and deny that I have closed the account! These people are incredibly thick, they are a scam for lack of a better word. Stay away from them! Reply from: sylvie February 6, 2015 The same is happening to me...they keep billing me even after I have closed my account in early December. .what am I to do?
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August 7, 2014	Review Helpful? 1 Yes No 1
Submitted by:	John Marskell (Brampton , ON)
Telehop the reviews I have just read on Telehop are clearly way wrong. I'm an industry tech, I use the service at home and business, crazy good and cheap. unlimited tech support. if you want to chat, I can explain in more detail John Reply from: Tom August 7, 2014 Gee you also work with/for them too..(rtheoric question..?) Can't see why would a user ever put a comment like that one..
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