Yak Reviews and Plans |
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angry!!
| February 23, 2021 | |
| Submitted by: | Joanne Libby (Whitby , ON) |
Disappointed |
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Kept billing me two years laterI had no problem with the service but trying to get them to stop billing me for two years after was a nightmare! |
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| June 29, 2020 | |
| Submitted by: | ycl (Montreal , QC) |
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Angry |
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Bad costmer serviceVery bad customer service. Waited online for over an hour just to cancel my service. They bounced me to different departments 4 times, the last person was the rudiest and would always talk over me each time I speak. He even refused to transfer me to a manager and hung up on me. |
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| March 2, 2020 | |
| Submitted by: | Martin (West Vancouver , BC) |
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Angry |
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So glad I\'m outHad Yak home phone & internet for 4 years. Voice quality for first year or so was terrible. Then service became increasingly unreliable, billing erratic. Lost phone service end of 2019. Customer support told me to buy new hardware, but they were hopelessly incompetent, kept promising to escalate, call back. Not one of those promises was kept. Finally sent email & somebody fixed it (after 2 weeks of no service), giving me new p/w. Switched to voip.ms - all good. Spent weeks trying to switch internet, finally succeeded, am very happy to be out. I have to blame management - this level of incompetence and complete disregard for customer service is not accidental. Worst company I have ever dealt with. |
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| September 12, 2019 | |
| Submitted by: | Allen (Aurora , ON) |
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Disappointed |
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DownhillUsed YAK for 5 years. In the past 12 months different issues have made the service unreliable. Had to switch. |
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| September 9, 2019 | |
| Submitted by: | L BROWN (VICTORIA BC , BC) |
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Angry |
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DO NOT SIGN UP FOR YAK PHONENEHDO NOT SIGN UP FOR YAK HOME PHONE.WORST CUSTOMER SERVICE WE HAVE EVER EXPERIENCED. WAIT TIME TO TALK TO A CUSTOMER AGENT IS 35-70+ MINUTES. SO FAR TODAY I HAVE WAITED 65 MINUTES JUST TO CANCEL CANCEL MY YAK ACCOUNT. FOR US TELUS HOME PHONE IS $15.35 MORE PER MONTH WITH A 300 MINUTE LD PLAN. TRUST ME THE ADDITIONAL $15.35 IS WORTH EVERY PENNY.TELUS WAS HAPPY TO GET OUR BUSINESS . |
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| Setup Fee | Long Distance Rates |
| FREE |
Canada: FREE |
Yak Home Phone is the remanent of the former discount telecom carrier Yak Communications. In 2006 Yak was purchased by Globalive and over the next ten years grown Yak Digital Home Phone and Long Distance services. That was until 2016 when Globalive sold Yak to Distributel Group, which owns other brands such as Acanac, ThinkTel, and Distributel.
About Yak Home Phone Service: Free local calling and ALL 12 features Canadians know and love are available starting at $12 per month. Distributel offers three variants of Yak Home Phone.
- Yak Basic Digital Home Phone: Local Unlimited Calling at $12 per month
- Yak Premium Digital Home Phone: All of Basic, w/500 minutes calls to the USA and Canada at $16 per month
- Yak Deluxe Digital Home Phone: All of Basic, w/1500 minutes calls to the USA and Canada at $22 per month
Plus, customers can keep their current numbers! The ATA rental is $5 extra per month. You can also choose to buy the ATA outright for $60. For another fee, you can purchase toll-free numbers or virtual numbers (extra numbers in other area codes)
GoneVoIP has seen Yak Home Phone take a sharp nose-dive reputation wise. Starting back in 2016. Sometimes this is to be expected immediately after a takeover, Yak is now part of the Distributel Group, generally during the first year. Though considering this has happened a few years ago at this stage is puzzling the trend continues to be so. Remains to be seen what, if anything, Distributel is going to do to rescue Yak's reputation and brand. For now Yak's Home Phone is a far cry of what it used to be. Perhaps long term strategy is to no longer offer the service?
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How do I sey up a conference call for 3 parties using Yak?Three-Way Calling allows you to connect a phone call with two different parties; allowing all parties to talk with each other. To make a Three-Way call: 1. Dial the first number 2. When connected, press your phone’s flash or hook ... on 3. Dial the second number 4. When connected, press your phone’s flash or hook ... on All parties will now be able to talk with each other. Hope this helps! The GoneVoIP Team |
i just want a phone line, i already have internet |
We are moving to Gilford, Ontario and currently have a Bell home number. Do you service Gilford, Ontario and can we take our home number with us?Hello Benete, Generally, most phone numbers are able to port. You will have to check via Yak's website providing the full address. Now if you are moving from one area code to another you may want to consider getting a home phone with the local area code. Though if you already are in the 905 or 289 area code, the one used in Gilford Ontario - then it makes sense to keep the same. But say you were moving from Waterloo, a 519 area code then is best to switch for a local area code. Otherwise, all calls from and to your new home phone number could be considered long distance. Hope this helps. The GONEVOIP TEAM |
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